Refund policy
ALL SALES ARE FINAL
Due to the custom, made-to-order nature of our products, all sales are final. We do not accept returns, refunds, exchanges, or cancellations for any reason other than a verified manufacturing defect or workmanship issue.
Please review your order carefully before completing your purchase, including all sizes, colors, quantities, and shipping information.
Damages, Defects & Incorrect Orders
Please inspect your order immediately upon delivery. If you receive an item that is:
- Defective due to manufacturing or workmanship,
- Damaged during transit, or
- Incorrect as a result of our error,
you must notify us within 48 Hours of delivery by contacting mb3dllc@gmail.com.
To expedite the review process, please include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, and shipping label
All claims are reviewed on a case-by-case basis. If a claim is approved, we will determine the appropriate remedy, which may include repair, replacement, store credit, or exchange at our sole discretion.
Exclusions
We are not responsible for damage, defects, or product failure resulting from:
- Improper use or installation
- Mishandling or abuse
- Accidental damage
- Normal wear and tear
- Improper cleaning or maintenance
- Exposure to excessive heat, chemicals, moisture, or environmental conditions
- Unauthorized alterations, modifications, or repairs
These situations are not covered under this policy.
Contact Us
Questions regarding your order or an approved warranty claim may be directed to: